Testimonials
Deeply grateful of the time, commitment, and passion Mr. Guerdet and Mr. Wells have placed in the success of our organization's BPI Goals
Our processes at each Branch were so different it was difficult to move staff from Branch to Branch. Using a Diamond Point Analysis Point Solution Project we were able to Standardize our Activity Sets and now we can move people comfortably from Branch to Branch as needed
We were able to make substantial and measurable improvements in our systems and operations with the new process developed in our Diamond Point Analysis Project. The breakdown of our old workflow helped identify troubled areas containing rework and errors. Our system went from a throughput of $28 million to over $65 million without adding additional staff.
Thanks to Tom and Jerry our Loan Process is now a Well Oiled Machine
Our
loan
processing
system
was
completely
broken. The process was put together from years of passive changes ranging from regulation, employee turnover and vendor issues. The inefficient
process
was
full
of
errors, rework and lack of responsibility
as
who
was
to
complete
the
different
tasks. Seeking and knowing there had
to
be
a
better way, I was referred to Diamond Point Analysis by Bob Walters, Managing Partner of the Bank CEO Network. Early on, Tom and Jerry set the stage as they would coach us to map the process from start to finish, much like an assembly line.
Step
one, map the old process. Once we could see the rework, errors and problems, then we could proceed to step two, develop and map the new efficient
process. Painful? Yes, however, results and clarity to have an efficient loan processing system is a huge contribution
to
a
prospering
community
bank.
Tom
and
Jerry
continue
to
help
the
team
perfect
the
process; it's an evolving process through trial and error and a great deal of team work. Team members are happier and everyone is working together. In addition, this was the best team building exercise in the history of the Bank.
Thank you Tom and Jerry!
Our bank is reaching new heights
from
your
Diamond
Point
Analysis.
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