Commercial Loan Capacity increase 67% or 400 loans per year with no additional resources.
Commercial Loan costs with Underwriting reduced $825 per loan.
Commercial Loan costs without Underwriting reduced $540 per loan.
Commercial Real Estate Loan Processing costs reduced from $3,237 per loan to $2,270 per loan. Savings of $967 per loan.
Loan Renewals cost reduced from $1,349 per loan to $933 per loan. Savings of $416 per loan.
Home Loan Mortgage volume increased from $28 million per year to $70 million per year with no increase in personnel.
Home Loan Mortgage Capacity increased 50% or 150 loans per year with no increase in staff.
Home Loan Mortgage time reduced from application to closing - 60 days to 28 days with no increase in people. Process was Standardized. Errors and Rework reduced which doubled Capacity and customers served more quickly and efficiently with no increase in people. This helped the Bank position themselves in their market as “The place to go for a loan”.
New Account Opening Process Error Rate reduced from 30% to 2%. Process was Standardized and Documented. This resulted in improved customer service, reduced costs along with improved training tools for new hires.
On Line Banking Project reduced incoming call volume by 80%. Centralized On Line Help Center resulting in improved customer service. Reduced staffing levels by three people.
Standardized Teller Activities for quality and consistency at all Branches. The bank can now move Tellers from Branch to Branch as all processes are now standardized.
References are available upon request.
